At Anyia Miles Store, we are committed to providing high-quality products and an exceptional shopping experience for our customers. We understand that sometimes a product may not meet your expectations or arrive damaged. This Refund & Return Policy outlines the terms under which you may return items and request a refund or exchange.
If you have any questions or need assistance, please don’t hesitate to reach out to us at support@anyiamiles.store
1. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
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The item must be unused, unworn, and in the same condition that you received it.
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The item must be in its original packaging with all tags, labels, and accessories intact.
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Your return request must be submitted within 15 days of receiving the item.
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You must provide proof of purchase, such as your order number, invoice, or receipt.
Please note: Items that do not meet these conditions may not be eligible for return or may be subject to a partial refund.
2. Non-Returnable Items
Certain types of items are non-returnable and non-refundable, including:
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Personalized or customized items
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Items marked as “Final Sale” or “Clearance”
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Gift cards
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Downloadable digital products
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Items with hygiene seals broken (e.g., cosmetics, undergarments)
If you are unsure whether your item qualifies for a return, please contact our support team before initiating the process.
3. Return Process
To initiate a return, follow these steps:
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Contact our customer service at support@anyiamiles.store with your order number and reason for return.
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If your return is approved, we will provide you with return instructions and the return shipping address.
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Carefully package the item to prevent damage in transit.
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Ship the item back to us within 7 days of receiving return approval.
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Once we receive and inspect the item, we will notify you about the status of your return.
Important: We do not accept returns sent without prior communication and authorization.
4. Return Shipping
Unless the return is due to our error (e.g., defective or incorrect item), you will be responsible for paying the return shipping costs. Shipping charges are non-refundable, even if the item is returned.
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return packages.
5. Refund Policy
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.).
Partial Refunds
In some cases, only a partial refund may be granted:
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Items returned not in their original condition
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Items missing parts or packaging
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Returns initiated outside the eligible return window
If your refund is delayed or missing, we recommend checking with your bank or payment provider before contacting us.
6. Exchanges
We only replace items if they are:
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Defective
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Damaged
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Incorrect in size, color, or style from what you ordered
If you need to exchange an item, send us an email at support@anyiamiles.store with your order details and the reason for the exchange. Exchanges are subject to stock availability.
In case the requested replacement is not available, we may offer a full refund or store credit at your preference.
7. Damaged or Defective Items
We take great care in packaging and inspecting all products before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving the package.
Be sure to include:
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A description of the issue
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Photos showing the damage or defect
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Your order number and full contact information
We will assess the situation and may offer a refund, replacement, or store credit depending on the case.
8. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account or payment method.
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Contact your credit card company; it may take some time before your refund is officially posted.
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Contact your bank; processing times vary and may take several business days.
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If you’ve done all of this and still haven’t received your refund, please contact us at support@anyiamiles.store
9. Order Cancellations
Orders can only be canceled within 2 hours of purchase. After this time, we begin processing and packing your items for shipment.
If your order has already shipped, you may request a return once you receive the item (as per our return policy).
Please contact us at support@anyiamiles.store to check if your order qualifies for cancellation.
10. International Returns
If you are returning an item from outside our domestic shipping area:
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Return shipping costs are your responsibility.
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Any customs fees, import duties, or taxes will not be refunded.
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Exchanges may take longer due to international shipping timelines.
We recommend using a carrier that offers tracking and insurance for international returns.
11. Store Credits and Gift Returns
If you are returning a gift item, we can issue a store credit to the original purchaser or to you if eligible.
Store credits are valid for 6 months from the date of issuance and can be used on any product available at https://anyiamiles.store.
12. Contact Us
If you have any questions about our Refund & Return Policy or need assistance with a specific order, please don’t hesitate to reach out:
📧 Email: support@anyiamiles.store
🌐 Website: https://anyiamiles.store
We’re here to help and ensure you are 100% satisfied with your shopping experience.